Maru/edr North America will be led by renowned Customer Experience specialist Ted Chen. Ted is a 16-year research veteran and has focused his career on helping companies turn customer intelligence and analyses into actionable recommendations while utilizing technology platforms to drive dissemination and usage of results. His deep rooted passion for and knowledge of the Customer Experience space will be instrumental in growing Maru/edr into a global leader.
Prior to joining the Maru/edr team, Ted served as a senior member of the US Customer Experience Research Solution team at ORC. He was also the head of the Customer Experience Practice at Vision Critical, and led the US research and technology development team at Ipsos Loyalty.
Ted received his MBA in Strategy and Finance from Yale University and his BA in Economics from Northwestern University.