Here, Research Director, Anna Ritchie shares her thoughts on the importance of customer experience and how managing all experiences no matter how bad, could help turn a negative experience into a positive one.
Monthly Archives: October, 2016
Maru/edr are delighted to announce that they are winners of two UK Customer Experience Awards for their innovative customer feedback programmes.
British Gas, alongside Voice of the Customer partners Maru/edr, have taken home the top prize at this year’s UK Customer Experience Awards for their clear return on investment and improved customer experience.
Maru/edr, the leading Voice of the Customer provider, has welcomed thirteen new members of staff to the team – with additional opportunities still available – as the company looks to expand services and support growth.