Maru/edr are delighted to announce that two of their innovative customer feedback programmes have been shortlisted for a UK Customer Experience Award.
Monthly Archives: July, 2016
With more consumers purchasing online than ever before – consumers spent ten percent more online in the twelve months to April 2016 according to the ONS than the year previously – having a great digital experience is key to securing some of this revenue. Derek Eccleston, Chief Development Officer at Maru/edr delves into online research […]
Unlock the emotional response to brands and products allowing a deeper understanding of consumer behaviour and motivation
Fulfilment is one of four factors that drive a great online experience according to the latest research-on-research from Maru/edr. Those who excel in fulfilment along with three other key factors achieve an overall satisfaction rating of 82 percent, more than double the Maru/edr average of just 40 percent.