Travel, Tourism & Hospitality: thoughts on a vibrant sector

Chief Development Officer, Derek Eccleston hosted the first MRS Travel, Tourism and Hospitality conference in a very long time, last week. As leaders in Voice of the Customer programmes for the sector – and as someone who has masterminded the implementation of many of those projects – Derek was ideally placed to share eDigitalResearch’s (edr’s) industry knowledge and lead other travel experts for the day. Here, Derek shares his thoughts and learnings from the day – and why 2016 is an exciting time for travel.

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Achieving customer closeness

Last week, CDO Derek Eccleston took to the stage at the annual AURA Insight conference and shared the remarkable story witnessed at Yodel where listening to customers and connecting with them has led to a phenomenal turnaround in their business. Here, Derek shares his thoughts from the day and how getting closer to customers is easier than you think.

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Five trends defining online retail in 2016

For over sixteen years, the eRetail Benchmark from eDigitalResearch (edr) has been tracking online retail. With results used to inform digital strategies and shape online experiences, eDigitalResearch’s (edr’s) retail expert Crispin Boon takes a closer look at the trends defining online retail in the months ahead.

Predictions and trends featured originally appeared in eDigitalResearch’s (edr’s) The Future of eRetail Report.

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