asos

What makes ASOS’s online customer experience so enjoyable?

For over sixteen years, the eRetail Benchmark from eDigitalResearch (edr) has been tracking online retail. With results showing that ASOS top the benchmark for thier online customer experience, our latest blog, written by Derek Eccleston explores ASOS’s current online customer experience and what makes them digital leaders. As originally published by Econsultancy.
Read More

plan-landing

Three research trends defining travel, tourism and hospitality

Two weeks ago, Chief Development Officer Derek Eccleston guided a room full of research professionals through the MRS first Travel, Tourism and Hospitality event in over 20 years. Following on his first post sharing key thoughts and learnings from the day, here Derek elaborates on some of the research trends defining the industry. Read More

Travel, Tourism & Hospitality: thoughts on a vibrant sector

Chief Development Officer, Derek Eccleston hosted the first MRS Travel, Tourism and Hospitality conference in a very long time, last week. As leaders in Voice of the Customer programmes for the sector – and as someone who has masterminded the implementation of many of those projects – Derek was ideally placed to share eDigitalResearch’s (edr’s) industry knowledge and lead other travel experts for the day. Here, Derek shares his thoughts and learnings from the day – and why 2016 is an exciting time for travel.

Read More

retail trends

Five trends defining online retail in 2016

For over sixteen years, the eRetail Benchmark from eDigitalResearch (edr) has been tracking online retail. With results used to inform digital strategies and shape online experiences, eDigitalResearch’s (edr’s) retail expert Crispin Boon takes a closer look at the trends defining online retail in the months ahead.

Predictions and trends featured originally appeared in eDigitalResearch’s (edr’s) The Future of eRetail Report.

Read More

BACK