Keyword search a key player in overall digital experience satisfaction

Leading digital experiences becoming on par with one another, differentiation will come from digital developments including video, social media and a personal and emotional connection with customers Study shows 93.7% customer satisfaction score with keyword search during the digital customer journey Product page satisfaction scores vary drastically across brands – with highs of 90% and […]

5 ways to engage with your employees

As a Sunday Times Top 100 Best Small Companies To Work For, we know how important it is involve staff in your business and create a strong workplace culture – look after your staff and they’ll often look after your customers. Here Chief Development Officer Derek Eccleston explores just some of the ways you can […]