Why customer experience matters more than ever

When you examine the effect that a great customer experience can have on a business, it seems remarkable that more brands haven’t woken up to the power of Customer Experience Management sooner. Chief Commercial Officer, Derek Eccleston explores the importance of giving customers a great experience and why the future of advertising and marketing lies […]

The HUB; our new office space

A couple of weeks ago, the entire eDigitalResearch team upped and moved to our shiny new office just down the road at Berrywood Business Village. With a space that’s double the size of our last location, Managing Director Steve Brockway examines what the change means for eDigitalResearch and our team.

2016; the year of emotion

2015 was another great year for us at eDigitalResearch. We saw double digit growth to our business yet again and welcomed over thirteen new faces to our team. We also launched HUB Text Analytics, our revolutionary verbatim analysis insight platform. But we’re not ones to rest of our laurels. Sales and Marketing Director Kat Hounsell […]