The latest eDigitalResearch eRetail Benchmark results revealed that online supermarket Ocado topped the overall league table with a highly rated end-to-end digital customer experience. But how do they delight their digital shoppers? Chief Delivery Officer Liz Boffey explores with our latest infographic.
Monthly Archives: December, 2015
The accuracy of automated text analytics is a big debate in the Voice of the Customer and big data world. Lucy Russell, Product Manager at eDigitalResearch – and a key driving force behind the release of our latest HUB Text Analytics tool – discusses the role of accuracy for verbatim analysis in everyday business situations.
Research Director at eDigitalResearch Anna Ritchie recently took to the stage at the recent Customer Engagement Summit with clients Virgin Media to share the impact that HUB Text Analytics is having on their business. Here, Anna describes the text analytics journey that Virgin Media have undertaken and how the power of text is driving change across their business.