Lifestyle fashion retailer Fat Face have increased their employee engagement levels within the past year according to the latest case study from leading insight organisation eDigitalResearch.
Monthly Archives: November, 2015
Traditionally, grocers tended to be behind the curve when it came to the digital customer experience. However, the latest digital eRetail Benchmark results placed pure play grocer Ocado at the top of the league table for the very first time. Chief Delivery Officer at eDigitalResearch Liz Boffey explores how Ocado climbed to the top and […]
Amazon – one of the key driving forces behind online Black Friday deals – are leading the way for social media mentions, according to the latest real-time analysis of Twitter comments from eDigitalResearch.
The shopping event of the year is here with over 30,000 Black Friday mentions since the start of the day, according to social media analysis from Voice of the Customer specialists eDigitalResearch.
64% of potential Black Friday shoppers are holding back on purchases; that’s over a quarter (27%) of all consumers Anticipation for Black Friday is growing; 42% of consumers plan to shop, up from the 30% who predicted they might make a Black Friday purchase earlier in September Consumers are increasingly talking about Black Friday with […]
There’s been a trade-off happening in the research world – improve the participant experience by shortening a survey but potentially lose actionable insight. Thanks to HUB Text Analytics, shorter surveys no longer mean restricted insight. Combining new technology and our research know-how, we can improve the participant experience and still turn insight into action. eDigitalResearch’s […]
intu, the owner, developer and manager of many of the UK’s favourite shopping centres, has been shortlisted for their leading customer satisfaction strategy for the UK Customer Satisfaction awards alongside customer feedback partners eDigitalResearch.
International airline KLM Dutch Airlines has topped the social media league table in the latest Travel Social Media Benchmark results from eDigitalResearch.
Initial reaction to the much anticipated John Lewis #ManOnTheMoon Christmas advert has been overwhelmingly positive, according to real-time analysis of this morning’s social comments from eDigitalResearch.
Data is often cited as the oil of the 21st century – understanding customers and their behaviour is unbelievably powerful to businesses. It’s why at eDigitalResearch we’re able to integrate feedback with a number of third party data solutions to give you one, unified customer view. Shane Wright, Chief Technical Officer explores why, with eDigitalResearch, […]