At eDigitalResearch, we don’t do things by half. Any excuse to get together, celebrate and even dust off the fancy dress and we’re ready and raring to go.
Monthly Archives: October, 2015
- 31% of consumers look favourably on major discount events, such as Black Friday, while 30% look unfavourably
- Almost a third (30%) of online shoppers are either ‘likely’ or ‘very likely’ to shop during this year’s Black Friday
- Three quarters (77%) of previous Black Friday shoppers rated last years’ experience as ‘good’ or ‘very good’
To ensure we continue to deliver leading-edge Voice of the Customer solutions, eDigitalResearch recently restructured their leadership team, including the appointment of two new board members. Managing Director Steve Brockway looks at how eDigitalResearch are securing a successful future by focusing on innovation, delivery and insight.
Yesterday was ‘Back to the Future’ day. As Dr. Emmett Brown once said, “Your future is whatever you make it”. At eDigitalResearch, it got us thinking; what does the future of Voice of the Customer programmes look like? Well, we’ve devised our own vision for the future.
Serving customers with great experiences deserves recognition. This week, as part of the Institute of Customer Service’s National Customer Service Week, we’re exploring key customer service topics to help brands of all shapes and sizes to improve their customer service and put their organisation ahead of the competition.
Today, we look at the importance of staff recognition. Read More
As part of National Customer Service Week, we’ve been exploring how great customer service can lead to better customer experiences. We’ve shared how effectively dealing with customer complaints can breed loyalty, why it’s essential to know your customer inside and out and how to guarantee a return on your investment.
Today, we’re looking at why staff engagement is essential to delivering fantastic experiences everyday.
For a brand or business, improving your customer experience is often a daunting task. As part of our weeklong blog series for National Customer Service week, we explore how to ensure your customer experience programme is providing a real return on investment.