Setting ourselves up for the future

To ensure we continue to deliver leading-edge Voice of the Customer solutions, eDigitalResearch recently restructured their leadership team, including the appointment of two new board members. Managing Director Steve Brockway looks at how eDigitalResearch are securing a successful future by focusing on innovation, delivery and insight. Yesterday was ‘Back to the Future’ day. As Dr. […]

Empower your staff, improve your business

Serving customers with great experiences deserves recognition. This week, as part of the Institute of Customer Service’s National Customer Service Week, we’re exploring key customer service topics to help brands of all shapes and sizes to improve their customer service and put their organisation ahead of the competition. Today, we look at the importance of […]