Setting ourselves up for the future

To ensure we continue to deliver leading-edge Voice of the Customer solutions, eDigitalResearch recently restructured their leadership team, including the appointment of two new board members. Managing Director Steve Brockway looks at how eDigitalResearch are securing a successful future by focusing on innovation, delivery and insight.

Yesterday was ‘Back to the Future’ day. As Dr. Emmett Brown once said, “Your future is whatever you make it”. At eDigitalResearch, it got us thinking; what does the future of Voice of the Customer programmes look like? Well, we’ve devised our own vision for the future.

Read More

Empower your staff, improve your business

Serving customers with great experiences deserves recognition. This week, as part of the Institute of Customer Service’s National Customer Service Week, we’re exploring key customer service topics to help brands of all shapes and sizes to improve their customer service and put their organisation ahead of the competition.

Today, we look at the importance of staff recognition. Read More

Look after your staff and they’ll look after your customers

As part of National Customer Service Week, we’ve been exploring how great customer service can lead to better customer experiences. We’ve shared how effectively dealing with customer complaints can breed loyalty, why it’s essential to know your customer inside and out and how to guarantee a return on your investment.

Today, we’re looking at why staff engagement is essential to delivering fantastic experiences everyday.

Read More