At eDigitalResearch, we don’t do things by half. Any excuse to get together, celebrate and even dust off the fancy dress and we’re ready and raring to go.
Monthly Archives: October, 2015
31% of consumers look favourably on major discount events, such as Black Friday, while 30% look unfavourably Almost a third (30%) of online shoppers are either ‘likely’ or ‘very likely’ to shop during this year’s Black Friday Three quarters (77%) of previous Black Friday shoppers rated last years’ experience as ‘good’ or ‘very good’
To ensure we continue to deliver leading-edge Voice of the Customer solutions, eDigitalResearch recently restructured their leadership team, including the appointment of two new board members. Managing Director Steve Brockway looks at how eDigitalResearch are securing a successful future by focusing on innovation, delivery and insight. Yesterday was ‘Back to the Future’ day. As Dr. […]
Voice of the Customer specialists eDigitalResearch have promoted Chief Operating Officer Steve Brockway to Managing Director and appointed two new members to their leadership board following a successful first six months to the financial year.
Britain’s largest online supermarket Ocado have topped Voice of the Customer specialist eDigitalResearch’s eRetail Digital Benchmark for the first time thanks to their excellent end-to-end digital customer experience.
Serving customers with great experiences deserves recognition. This week, as part of the Institute of Customer Service’s National Customer Service Week, we’re exploring key customer service topics to help brands of all shapes and sizes to improve their customer service and put their organisation ahead of the competition. Today, we look at the importance of […]
As part of National Customer Service Week, we’ve been exploring how great customer service can lead to better customer experiences. We’ve shared how effectively dealing with customer complaints can breed loyalty, why it’s essential to know your customer inside and out and how to guarantee a return on your investment. Today, we’re looking at why […]
For a brand or business, improving your customer experience is often a daunting task. As part of our weeklong blog series for National Customer Service week, we explore how to ensure your customer experience programme is providing a real return on investment.
As proud sponsors of CX Day, at eDigitalResearch are celebrating with a weeklong blog series looking at how to bring great experiences to customers every day. In this post, we’ll be looking at how simple steps can help effectively manage customer complaints.
Digital Insight Network partners from across the globe – including founding members eDigitalResearch – came together in Dublin recently for the association’s first annual conference following a successful six months.