Voice of the Customer specialists eDigitalResearch and independent parcel carrier Yodel are silver winners of the UK Customer Experience award in the Business Transformation category. Nominated for Yodel’s industry-leading ‘Have Your Say’ customer feedback programme, eDigitalResearch and Yodel scooped the award after demonstrating the remarkable turnaround and transformation Yodel has made after introducing the tool […]
Monthly Archives: September, 2015
World-class text analytics engine teamed with intuitive and exploratory interface creates a distinctive leading-edge tool Unravel the story and explore verbatim from a range of data, including social media comments and live chat exchanges Fully integrated with all eDigitalResearch products and services – including dashboards and closed loop feedback
51% of Apple Pay users are extremely satisfied, compared to 32% of contactless card users who said the same Over a third (40%) of shoppers who have an Apple device have used Apple Pay to pay for goods or services 20% (1 in 5) believe using Apple Pay could encourage them to spend more
Over two thirds (68%) of online shoppers feel that a quick response is the most important aspect of good customer service; 56% state that free support is also key Over half of satisfied online shoppers (62%) have or would be willing to respond to questions from other users within a community chat facility Almost a […]
The mobile experience of the UKs top travel brands is better than some experiences offered on desktop sites, according to the latest multichannel eTravel Benchmark results from Voice of the Customer specialists eDigitalResearch.