Angie Coombe and David Jeans both join the insight team as senior researchers Darryl Sherborne joins the strategic technical team as Project Manager Craig Bright and Wangjia Sun move to product and innovation roles after working in eDigitalResearch’s insight and technical team
Monthly Archives: August, 2015
When someone in the insight industry comes across poor customer experiences from one of the country’s biggest energy suppliers, it’s difficult not to reflect on where it all went wrong. Here, Head of Marketing Liana Vickery explores the very real complaint procedure she had to endure and how, with just a few simple steps, things […]
Online retailing giant Amazon is one of the retail industry’s fastest growing social media brands, according to the latest Retail Social Media Benchmark results from eDigitalResearch, topping both the Facebook and Twitter social media ranks.
Yodel’s innovative customer experience management programme, ‘Have Your Say’, has been shortlisted for a third national award, having reached the finals of the Best Innovation in eCommerce Delivery/Logistics category at the eCommerce Awards of Excellence in association with Chase Paymentech.
Leading Voice of the Customer specialist eDigitalResearch has today announced the promotion of senior researchers Amelia Burnett, Lisa Williams and Tobin Sparrow to associate director as the company continues to strengthen its outstanding client support and insight expertise.
Leading Voice of the Customer specialist eDigitalResearch has announced the launch of its new website, focusing on the clear benefits of partnering with the world’s leading digital insight provider.
The launch of eDigitalResearch’s new website marks the final stage in the company’s recent re-brand. Kat Hounsell, Sales and Marketing Director examines what it means to the business and why at one point or another, we all have to grow up.