Independent parcel carrier Yodel has recorded the highest levels of customer satisfaction to date, according to the latest Have Your Say results from leading insight organisation eDigitalResearch. Read More
Monthly Archives: July, 2015
With the first ever Prime Day being hailed a success by Amazon and analysts alike (according to the online retailing giant, Amazon shifted 398 items every second), it’s likely that the one day sales extravaganza will return. But what does it mean for rest of the UK’s retail industry? Read More
Consumers rated live chat highest compared to any other customer service touch point according to the latest Customer Service Benchmark results from eDigitalResearch. Read More
Technology has fundamentally changed everything – from how we shop to how we understand consumers.
We’re living in an age when brands are increasingly accessible to consumers, thanks to the growth of new touch-points and the rapid development of social media – the customer and brand relationship has never been so important.
Telecoms provider O2 is one of the utility industry’s fastest growing social media brands, according to the latest Utility Social Media Benchmark results from eDigitalResearch. Read More
- Almost half (42%) of Amazon Prime customers to make a purchase on Prime Day
- Over a third (33%) of Prime customers purchase more during sales events
- Over half (53%) of all online shoppers are aware of Prime Day
The Digital Insight Network, the worldwide research association for digital insight agencies, has today announced the addition of five new research partners following the networks launch just two months ago in April 2015. Read More
Just one in five customers are looking for some form of compensation when making a complaint, according to the most recent Customer Service Benchmark from eDigitalResearch. Read More