As a founding member, Voice of the Customer specialist eDigitalResearch is delighted to announce the launch of the Digital Insight Network, the world’s first research association focused purely on digital methodologies.
Monthly Archives: April, 2015
Leading Voice of the Customer specialists eDigitalResearch have today announced the integration of beacon technology into eDigitalResearch survey programmes to help clients maximise the use of beacons.
The mobile experience of the world’s top travel brands is almost as good as the experience offered on desktop sites, according to the latest multichannel eTravel Benchmark results from Voice of the Customer specialists eDigitalResearch.
Fast delivery cited as main benefit of drone deliveries Majority of online consumers concerned with the risk of goods being left unattended Just 17% confident that drone deliveries will be introduced into this country in the near future
For the past fifteen years, the eRetail Benchmark from eDigitalResearch has been tracking and measuring every innovation and enhancement to the digital customer experience – from the introduction of mobile sites and apps to the growing use of responsive design. The latest results reveal how continued development to digital touch points is having a positive […]
The latest eRetail Benchmark results from eDigitalResearch shows how continued technical innovation and investment in digital touch points is having a positive effect on the digital customer experience – in the twelve months to January 2015, we saw a three per cent increase in the overall multichannel customer satisfaction. For the past fifteen years, the […]