Customer satisfaction with click and collect services is high – three quarters of online shoppers are currently very satisfied with click and collect Almost three quarters (73%) of online consumers have used click and collect services Price and convenience the key drivers behind click and collect use
Monthly Archives: March, 2015
In the digital age, many brands are awash with data driven by an increasing number of customer interactions from places such as CRM databases, EPOS, customer contact platforms, survey feedback and social media conversations. However, data and insight is of no value whatsoever unless it is used – and used in the right way. It […]
Voice of the Customer specialist eDigitalResearch have appointed former Research Director Kat Hounsell to the position of Sales and Marketing Director.
Southampton based eDigitalResearch are officially the best market research agency to work for following the company’s latest achievements at this years The Sunday Times Best Small Companies To Work For 2015.
Online retailing pioneer Amazon has climbed to the top of the retail social media ranks, thanks in part to the introduction of #AmazonBasket, according to the latest Retail Social Media Benchmark results from eDigitalResearch.
At eDigitalResearch, we’re not just focused on measurement – we’re focused on outcomes. Our customer experience programmes are designed around the individual needs of each and every one of our clients to empower business decisions and deliver real improvement.