Voice of the Customer specialist eDigitalResearch has partnered with Lexalytics, foremost provider of text and sentiment analysis software, to develop an industry leading real-time text analytics tool.
Monthly Archives: September, 2014
Online giant Amazon has topped the latest eChannel Retail Benchmark report from eDigitalResearch, assessing the entire end-to end customer experience across key digital channels – including websites, mobile sites and apps.
Earlier this month, I was lucky enough to grace the streets of Nice as I took part in the annual ESOMAR congress, rubbing shoulders with a host of fellow researchers from across the globe. At eDigitalResearch, we’re increasingly working with our range of blue-chip clients to listen to their customers across the globe. From Brazil […]
Listening to the Voice of the Global Customer really is vital to providing the sorts of experiences that keep customers returning to you again and again. But when your customers are all over the world, how do create one seamless and agile Voice of the Customer programme to effectively listen to customers, understand what they […]
Hotel agents Booking.com and Hotels.com have topped the latest eTravel Multichannel Benchmark results from eDigitalResearch, outperforming the rest of the travel industry across their entire digital travel experience.
According to the latest consumer research from Voice of the Customer specialist eDigitalResearch, customer loyalty remains low across the majority of all consumer-facing UK industries.
SSP, the leading operator of food and beverage outlets in travel locations worldwide, are using real-time customer feedback to delight customers and drive the future of their business, thanks to Voice of the Customer specialist eDigitalResearch.