Almost half (48%) of UK online shoppers have made an online purchase with a retailer based outside the UK, according to the latest eCustomerServiceIndex (eCSI) results from eDigitalResearch and IMRG.
Monthly Archives: July, 2014
In a growing culture where your customers increasingly expect to feedback on their experiences, it can be sometimes overwhelming to know where to start when it comes to improving your customer experience. Turning Data Into Action To Improve Customer Experiences In An Agile World.
Half of online shoppers feel that retailers could be doing more to keep them safe online 1 in 4 online consumers have been, or have a family member who has been, a victim of a fraudulent transaction in the past
Independent energy suppliers beat the big six when it comes to social media. Derek Eccleston, Commercial Director at eDigitalResearch, explains why as he analyses the results of its latest Utility Social Media Benchmark.
The eDigitalResearch team have been back in the office for two weeks now from the 20:20 Customer Experience Summit – and we’re still digesting everything that happened! Events like these are a fantastic opportunity to get out of the office and listen to what the experts (including those at eDigitalResearch) have to say.
Understanding online consumers is key to selling more online, this infographic shows you the trends you need to know to sell more online. As Voice of the Customer specialists, we’ve listened to what online grocery shoppers have to say – everything from what they buy, how they buy and what they think should be improved […]