Awareness of contactless payments in the UK has made big strides over the last two years, according to the Contactless Payment Index results from eDigitalResearch. Over half (58%) of consumers now report to seeing a contactless payment point or symbol, an increase from just 15% in 2012.
Monthly Archives: May, 2014
Voice of the Customer specialist eDigitalResearch have expanded their senior technical team as well as boosting their in-house technical resource following a major recruitment drive.
Leading Voice of the Customer specialists eDigitalResearch have recorded yet another record-breaking, successful year with turnover now hitting £7.5million in the past twelve months, resulting in 20% year on year growth for the company.
SSP, a leading operator of food and beverage outlets in travel locations worldwide, is actively capturing more feedback from social media users thanks to eDigitalResearch. The initiative will help to further enhance customers’ experiences by bringing the Voice of the Customer into the heart of the business.
Channel 4 launches new consumer marketing campaign this weekend to invite viewers to join its innovative audience insight panel core4 to help shape its future. Around 10,000 viewers will initially be recruited to form the core4 panel who will be asked to complete regular surveys on a whole range of topics, including testing programme and […]
Leading market research specialist eDigitalResearch are pleased to announce the strengthening of their on-going working relationship with Virgin Media thanks to the recent appointment of Liz Judson, former Head of Market Research.
Live chat has been rated by consumers as the customer service touch point that requires the least effort, according to the latest Customer Service Benchmark results from Voice of the Customer specialist eDigitalResearch.